[Add-on] Jackery Battery Pack 5000 Plus

Most orders ship within 3–5 business days; timing can vary by warehouse and supplier. Backordered items may take longer. Contact us if you need help with timing.

Free shipping on regular catalog items (Lower 48).

Exceptions:
• Oversized / freight products — flat $150 or $350 freight (shown on the product page and at checkout).
• Some Shopify Collective items may offer optional paid carrier upgrades at checkout; Free Shipping remains available where enabled.

Track your order once it ships.

Returns & Exchanges:
- A 25% Damage Fee will be charged if items arrive damaged.
- All returns must be authorized within 14 days after delivery.
- Returns/Exchanges are accepted only if initiated within 15 days of the original invoice date.
- Products must be repacked in original packaging and in new, sellable condition.
- Shipping is non-refundable. Free shipping items will have standard shipping fees deducted from the refund.
- Customer is responsible for return shipping costs.
- Refunds processed only after inspection (may take up to 14 days).
- Allow 7-10 days after inspection for refund to appear on your account.

Obtaining Return Authorization:

- Email info@kovoffroad.com to request a return.
- All approved returns must be mailed to:

KOVA OFFROAD
Attn: RETURNS - Order ####
555 E Queen Creek Rd #A
Chandler AZ 85286

- Include your order number inside and outside the package.

Defective Items:

- Report defective items within 30 days for warranty claims.
- KOVA OFFROAD covers shipping if item is defective.
- If item is not defective, customer pays return shipping.

Order Cancellations & Changes:

- Orders can be canceled or changed within 72 hours of placing the order.
- 3rd party vendor items (lights, shocks, etc.) may carry a 20% change/cancellation fee after 72 hours.
- Some items (Garage Sale, Special Orders, Pre-Orders, Group Buys) are non-returnable.

Fitment:

- Customers are responsible for verifying product fitment before purchase.

Notes:

- Be the first to know about our biggest sales by subscribing to our newsletter.
- Questions? Call us at (830)-896-7571 or contact info@kovoffroad.com