Shipping policy

SHIPPING POLICY

Effective Date: October 2026

KOVA Offroad partners with leading U.S.-based manufacturers and distribution networks to provide reliable fulfillment and efficient shipping across the United States.

Please review the details below before placing your order.

NATIONWIDE U.S. DISTRIBUTION NETWORK

KOVA Offroad works with a nationwide network of automotive distribution partners, giving us access to inventory stocked across strategically located distribution centers throughout the United States.

Our primary distribution network includes 8 major U.S. distribution centers supported by dozens of regional distribution locations, helping many orders ship from a facility closer to the customer whenever inventory is available.

This nationwide fulfillment network helps provide:

  • Faster fulfillment and shorter transit distances for many orders
  • Inventory positioned across the West Coast, Midwest, South, Southeast, and East Coast
  • Access to a large selection of premium automotive and off-road products
  • Efficient routing based on product availability and delivery destination
  • Multiple fulfillment options across the continental United States

Because products may be stocked in different locations, multi-item orders may ship separately and arrive at different times.

Some products may also ship directly from the manufacturer or from a specialized distribution facility.

ORDER PROCESSING

Most in-stock orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

Many in-stock products may ship within 1–2 business days, depending on warehouse availability, manufacturer processing times, and order volume.

Processing time is separate from shipping transit time.

Custom-made, made-to-order, special-order, backordered, or manufacturer-direct products may require additional processing time.

If an item has an extended lead time, we will make reasonable efforts to notify you as soon as possible.

After your order is placed, you will typically receive:

  • An order confirmation email after purchase
  • A shipping confirmation email with tracking information once your order ships

Orders for custom, made-to-order, or backordered items generally cannot be canceled once production or fulfillment has begun.

SHIPPING METHODS & TRANSIT TIMES

Shipping methods vary based on the product, warehouse location, package size, weight, and delivery destination.

Small Parcel Shipping

Most standard-size products are shipped using carriers such as UPS, FedEx, USPS, or another qualified carrier.

Estimated transit time for most standard shipments is generally 2–7 business days after shipment, depending on the carrier and destination.

Freight Shipping

Large, heavy, or oversized products may require freight delivery.

Examples may include:

  • Bumpers
  • Rock sliders
  • Large suspension components
  • Roof racks
  • Armor
  • Oversized accessories
  • Other heavy or bulky products

Freight shipments may require additional processing and transit time.

All shipping and delivery estimates are estimates only and are not guaranteed.

MANUFACTURER DIRECT & SPLIT SHIPMENTS

Many products sold by KOVA Offroad may ship directly from manufacturer warehouses or regional distribution facilities.

Because inventory may be located across multiple fulfillment centers:

  • Items in the same order may ship separately
  • You may receive multiple tracking numbers
  • Products may arrive on different days
  • Fulfillment times may vary by brand or product
  • Your order may ship from more than one U.S. location

This allows us to access a larger inventory network and, when possible, fulfill products from a location closer to your destination.

FREE SHIPPING

Free shipping on regular catalog items within the Lower 48 United States.

Free shipping:

  • Applies to standard ground delivery only unless otherwise stated
  • Does not generally apply to Alaska, Hawaii, U.S. territories, or international shipments

Exceptions:

  • Oversized / freight products — flat $150 or $350 freight (shown on the product page and at checkout). Regular parts still ship free. One oversized item per order.
  • Some Shopify Collective items may also offer optional paid carrier upgrades at checkout; Free Shipping remains available as the default where enabled.

If an order that originally qualified for free shipping is returned, the actual outbound shipping cost may be deducted from the refund where permitted.

OVERSIZED & FREIGHT ITEMS

Large or heavy items may require freight delivery or special delivery arrangements.

Important freight delivery information:

  • Freight shipments may require a signature
  • Residential delivery may include additional carrier fees
  • Commercial addresses with a forklift or loading dock are preferred when available
  • Some freight shipments may be delivered to a nearby freight terminal for pickup
  • Carriers may contact you to schedule delivery
  • Delivery appointments and accessorial services may result in additional charges

Customers are responsible for thoroughly inspecting freight shipments at the time of delivery before signing the delivery receipt.

FREIGHT DAMAGE POLICY

Freight shipments must be inspected carefully at the time of delivery.

If damage is visible:

  • Note the damage clearly on the delivery receipt before signing
  • Take photos of the packaging and product
  • Take photos before removing or discarding packaging
  • Contact KOVA Offroad as soon as possible after delivery

If damage is significant, refuse delivery and contact us immediately when appropriate.

Signing for a freight shipment without noting visible damage may limit or eliminate the ability to file a freight damage claim.

Failure to properly document freight damage at the time of delivery may result in denial of a freight claim.

KOVA Offroad is not responsible for freight damage that is not properly documented according to the carrier's claim requirements.

Concealed damage must be reported within the timeframe required by the applicable carrier and manufacturer.

Customers should retain all original packaging until the issue has been resolved.

ADDRESS ACCURACY & REROUTING

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Once an order has entered fulfillment or has shipped, address changes may not be possible.

If a shipment must be rerouted after leaving the warehouse:

  • Carrier rerouting fees may apply
  • Delivery may be delayed
  • Some carriers may not allow rerouting

Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to return shipping fees, original shipping charges, and applicable restocking fees.

INTERNATIONAL & NON-CONTINENTAL U.S. SHIPPING

Orders shipping outside the continental United States may require a custom shipping quote.

This may include:

  • Alaska
  • Hawaii
  • U.S. territories
  • Canada
  • Other international destinations

International and non-continental shipments may have:

  • Additional freight or shipping charges
  • Longer transit times
  • Customs duties
  • Import taxes
  • Brokerage fees
  • Carrier surcharges
  • Product or manufacturer shipping restrictions

Customers are responsible for all customs duties, taxes, brokerage fees, import fees, and other charges imposed by the destination country or carrier unless otherwise stated.

Some brands or products may not be available for international shipment.

Please contact KOVA Offroad before ordering if you require delivery outside the lower 48 United States.

RISK OF LOSS & DELIVERY CONFIRMATION

Risk of loss transfers according to applicable carrier and transaction terms once the shipment has been tendered to the carrier and delivery has been completed according to carrier records.

KOVA Offroad is not responsible for packages reported as delivered by the carrier after confirmed delivery.

If you are concerned about delivery security, we recommend:

  • Shipping to a secure business or residential address
  • Requesting signature delivery when available
  • Monitoring tracking information closely
  • Retrieving packages promptly after delivery

SHIPPING INSURANCE

Shipping insurance is not automatically included unless specifically stated.

For certain orders, customers may have the option to request additional shipment protection, signature confirmation, or other carrier services before the order ships.

Additional fees may apply.

CARRIER DELAYS

Once a shipment has been transferred to the carrier, delivery delays may occur for reasons outside KOVA Offroad's control.

These may include:

  • Severe weather
  • Natural disasters
  • Carrier network disruptions
  • High-volume shipping periods
  • Holidays
  • Transportation delays
  • Labor disruptions
  • Incorrect or incomplete delivery information
  • Customs delays
  • Other unforeseen events

KOVA Offroad will assist with tracking and communication when reasonably possible, but we cannot guarantee carrier delivery dates.

ORDER TRACKING

Tracking information will be emailed once your order ships.

Please allow up to 24 hours after receiving your tracking number for carrier tracking information to update.

For split shipments, you may receive more than one tracking number.

DELIVERY ESTIMATES

Most in-stock products are processed within 1–3 business days, with many products shipping within 1–2 business days.

Standard transit times are commonly 2–7 business days after shipment, depending on:

  • Product availability
  • Distribution location
  • Manufacturer
  • Delivery address
  • Shipping method
  • Product size and weight
  • Carrier conditions

These timeframes are estimates and are not guaranteed.

Special-order, manufacturer-direct, freight, backordered, or custom products may require additional time.

QUESTIONS?

If you have questions about product availability, shipping time, freight delivery, or an order already placed, please contact us before ordering or as soon as possible afterward.

KOVA Offroad
1050 Kettner Blvd. #1001
San Diego, CA 92101

Email: team@kovaoffroad.com
Phone: (800) 507-0672

Built for the trail. Shipped from across the USA.