At KOVA OFFROAD, we aim to get your order to you as quickly as possible.
Most orders ship within 3-5 business days. For backordered items, please allow 2-3 weeks.
If you need your product urgently, our support team is ready to assist you.
Enjoy free shipping on orders over $200, and track your order in real-time once it’s on the way.
Returns & Exchanges
- All returns must be authorized by KOVA Offroad before an item is shipped back.
- Return eligibility and timeframes may vary by manufacturer and product.
- Products must generally be unused, uninstalled, in new and resellable condition, and returned with all original packaging, hardware, and documentation.
- Original shipping charges are non-refundable unless the return is the result of an error or a confirmed defective product.
- Customers may be responsible for return shipping and any manufacturer or supplier restocking fees that apply.
- Do not ship a return to KOVA Offroad or directly to a manufacturer without receiving return authorization and return instructions from us first.
Obtaining Return Authorization
- Contact KOVA Offroad at sales@kovaoffroad.com with your order number, product information, and reason for the return.
- We will provide the appropriate return instructions and shipping location after the return has been approved.
- Returns sent without authorization may be refused or delayed.
Warranty & Defective Products
- Product warranties are provided by the individual manufacturer and vary by brand and product.
- KOVA Offroad does not independently manufacture or warrant third-party products, but we will assist customers with the warranty claim process whenever possible.
- If you believe a product is defective, contact us with your order number, a description of the issue, and photos or video if applicable.
- Warranty approval, replacement, repair, shipping costs, and claim requirements are subject to the manufacturer’s warranty policy.
- Do not return a defective product until return or warranty instructions have been provided.
Order Cancellations & Changes
- Contact us as soon as possible if you need to change or cancel an order.
- Once an order has entered processing or shipped, cancellation may no longer be possible.
- Special-order, custom, made-to-order, clearance, or certain manufacturer-direct products may not be cancellable or returnable.
- Any applicable cancellation or restocking fees will be communicated before the return or cancellation is completed.
Fitment
- Customers are responsible for reviewing the listed vehicle fitment before purchasing.
- If a customer is unsure whether a product fits their vehicle, they should contact KOVA Offroad before ordering, and we will help verify compatibility.
Questions?
Call us at (800) 507-0672 or email sales@kovaoffroad.com.
