FOX Offroad Shocks Performance Elite Series 2.5 Reservoir Shock Pair for Ram 3500 with Adjustable Damping

At KOVA OFFROAD, we aim to get your order to you as quickly as possible.
Most orders ship within 3-5 business days. For backordered items, please allow 2-3 weeks.
If you need your product urgently, our support team is ready to assist you.

Enjoy free shipping on orders over $200, and track your order in real-time once it’s on the way.

Returns & Exchanges

• All returns must be authorized by KOVA Offroad before an item is shipped back.
• Return eligibility and timeframes may vary by manufacturer and product.
• Products must generally be unused, uninstalled, in new and resellable condition, and returned with all original packaging, hardware, and documentation.
• Original shipping charges are non-refundable unless the return is the result of an error or a confirmed defective product.
• Customers may be responsible for return shipping and any manufacturer or supplier restocking fees that apply.
• Do not ship a return to KOVA Offroad or directly to a manufacturer without receiving return authorization and return instructions from us first.

Obtaining Return Authorization

• Contact KOVA Offroad at sales@kovaoffroad.com with your order number, product information, and reason for the return.
• We will provide the appropriate return instructions and shipping location after the return has been approved.
• Returns sent without authorization may be refused or delayed.

Warranty & Defective Products

• Product warranties are provided by the individual manufacturer and vary by brand and product.
• KOVA Offroad does not independently manufacture or warrant third-party products, but we will assist customers with the warranty claim process whenever possible.
• If you believe a product is defective, contact us with your order number, a description of the issue, and photos or video if applicable.
• Warranty approval, replacement, repair, shipping costs, and claim requirements are subject to the manufacturer’s warranty policy.
• Do not return a defective product until return or warranty instructions have been provided.

Order Cancellations & Changes

• Contact us as soon as possible if you need to change or cancel an order.
• Once an order has entered processing or shipped, cancellation may no longer be possible.
• Special-order, custom, made-to-order, clearance, or certain manufacturer-direct products may not be cancellable or returnable.
• Any applicable cancellation or restocking fees will be communicated before the return or cancellation is completed.

Fitment

• Customers are responsible for reviewing the listed vehicle fitment before purchasing.
• If a customer is unsure whether a product fits their vehicle, they should contact KOVA Offroad before ordering, and we will help verify compatibility.

Questions?

Call us at (800) 507-0672 or email sales@kovaoffroad.com.